Legal

Terms and Conditions

Last updated: September 2025

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Netru website and the services provided by Netru Ltd ("Netru", "we", "us", "our"), a company registered in England and Wales.

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

2. Services

Netru provides compliance-as-a-service, including but not limited to:

Readiness assessments and gap analyses
Compliance programme design and implementation
Certification audit support and management
Ongoing compliance management
vCISO and advisory services
Penetration testing

The specific scope, deliverables and fees for each engagement are set out in a separate Statement of Work or Service Agreement.

3. Client obligations

To enable us to deliver our services effectively, you agree to:

Provide accurate and complete information as reasonably requested
Make relevant personnel available for meetings and reviews
Implement agreed controls and remediation actions in a timely manner
Notify us promptly of any material changes to your business or systems

4. Fees and payment

Fees are as set out in your Service Agreement. Unless otherwise agreed:

Monthly subscription fees are payable in advance
Invoices are due within 30 days of issue
We reserve the right to suspend services for non-payment after reasonable notice
All fees are exclusive of VAT, which will be charged at the applicable rate

5. Intellectual property

All intellectual property rights in our methodologies, templates, tools and deliverables remain with Netru, unless expressly transferred in writing. You are granted a non-exclusive licence to use deliverables for your internal business purposes.

You retain ownership of all data and materials you provide to us.

6. Confidentiality

Both parties agree to keep confidential all non-public information received from the other party and to use such information only for the purposes of the engagement. This obligation survives termination of the agreement.

7. Limitation of liability

To the fullest extent permitted by law:

Our total liability to you in connection with any engagement shall not exceed the fees paid by you in the 12 months preceding the claim
We shall not be liable for indirect, consequential, special or punitive damages
We do not guarantee that certification will be achieved, as this is ultimately determined by the certifying body

8. Termination

Either party may terminate a service engagement by giving 30 days written notice, unless otherwise specified in the Service Agreement. We may terminate immediately if you materially breach these Terms and fail to remedy the breach within 14 days of notice.

9. Governing law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to these Terms

We may update these Terms from time to time. Continued use of our services following notification of changes constitutes acceptance of the updated Terms.